ERP Survey: Users Aren’t Happy

By Doug Henschen is Executive Editor of InformationWeek

An Epicor study reveals users are frustrated with inaccessible, inflexible ERP. Here’s what incumbents Epicor, Infor, Microsoft, Oracle, and SAP are doing about it.

The majority of companies running ERP systems rate them as “basic” or “adequate,” according to a just-released survey sponsored by the ERP vendor Epicor. What users want, according to the study, are more flexible and accessible ERP apps that will enable many employees to access information via smartphones and tablets.

It’s no revelation that many incumbent ERP systems are used only by a few power users who can deal with wonky, dated screens from within the corporate network. But for the record, only 25% of the 1,509 respondents to Epicor’s survey, which was conducted by the independent firm Redshift Research, had access to ERP via smartphones, and only 21% said they have access via tablets.

What’s on the short list for future ERP implementations? The five “most important consideration[s] for future ERP implementations,” as ranked by survey respondents, are:

  1. Fast time to value
  2. Simplicity for all users
  3. Easy collaboration with customers, suppliers, and employees
  4. Mobile access for all employees
  5. A choice of on-premises, cloud, or hybrid deployment approaches

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